Heidi is a secure AI-powered scribe that supports your clinician during consultations by capturing and summarising clinical notes in real time. This allows your clinician to focus more on listening, communicating, and providing you with high-quality care, rather than typing.
We prioritise your privacy and safety at all times. Heidi is used in line with strict New Zealand privacy and health information laws, and your information is handled securely and only for your care. Your consent will always be obtained, and you can choose not to have it used at any time.
How does it work?
Do I have to give consent?
Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.
Who has access to my medical information?
Only your clinician! Heidi is compliant with the Privacy Act 2020 and the New Zealand Information Privacy Principles. Our information management systems are ISO27001 accredited for data security. Your data protection is our top priority.
Where is my data stored?
All data is encrypted, securely and confidentially stored on our cloud servers, adhering to high industry standards. Due to cloud infrastructure limitations within New Zealand, data for NZ users is stored in Australia.
How is my data used?
Our approach to data collection is threefold: Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions. Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi's effectiveness. Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded. Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi's performance and accuracy
Do you store recordings of my appointment?
Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the app ointment will be added to your Electronic Health Record in your clinician’s Practice Management System, as standard.
Any further questions?
Get in touch at hello@heidihealth.com or visit heidihealth.com
Ka pēhea?
Me whakaae rawa ahau?
He waiwai tō whakaaetanga. Katoa ngā rata ka ākina ki te tono whakaaetanga i mua i te whakamahi i a Heidi. E taea ana te tango i tō whakaaetanga, ahakoa te wā.
Ko wai ka whai toronga ki aku pārongo hauora?
Ko tō rata anake! E piri ana a Heidi ki te Privacy Act 2020 me te New Zealand Information Privacy Principles. Ko ā mātou pūnaha whakahaere pārongo kua whakamanahia i raro i te ISO27001 mō te whakamaru raraunga. Ko te tiakitanga o ōu raraunga e noho mātāmua ana.
Ki hea puritia ai aku raraunga?
Katoa ngā raraunga ka whakamunatia, ka whakamarutia, ka noho matatapu hoki i ā mātou tūmau kapua, e ū ana ki ngā paerewa teitei o te ahumahi. Nā runga i ngā tepenga tūāhanga kapua i Aotearoa, ka puritia ngā raraunga o ngā aiwhakamahi i Aotearoa ki Ahitereiria.
Ka pēhea te whakamahi i aku raraunga?
He tōtoru tā mātou tukanga kohi raraunga:
Kia Māramat: Ka āta whakamahuki mātou i te āhua o tā mātou whakamahi i ō raraunga i tā mātou Kaupapahere Matatapu me ngā Ture Whakamahi.
Kia Whakatepe i te Kohinga: Ka kohi anake mātou i ngā raraunga e waiwai ana ki te tuku i ā mātou ratonga, ki te whakapai ake rānei i te whai hua o Heidi.
Kia Whakaū i te Haumaru: Ka here mātou i te tūhuratanga, i te puritanga, me te whakamahinga o ō raraunga, e whakaū ana i te haumarutanga.
Ko tā mātou takohanga, he whakaū kia whai take mārama ngā mōhiohio katoa ka kohia, ki te tuku tika i te ratonga e pai ana ki a koe, ki te whakapai ake rānei i te āhua me te tika o Heidi.
Ka puritia rānei ngā mauhanga o taku hui?
Ka tuhia ngā tauwhaituhi i te wā tonu e kōrero ana, arā, kāore he tuhinga ā-oro e puritia ana. Ko ngā pitopito kōrero ka tuhia e te rata i te hui ka tāpirihia ki tō Pūrongo Hauora Matihiko i roto i te Pūnaha Whakahaere a te Rata, he āhuatanga tērā o te ia rā.
He pātai āu?
Whakapā mai mā hello@heidihealth.com, me peka maio rānei ki heidihealth.com