OUR FEES

WE endeavour to keep prices as up to date as possible on our website. however, unforeseen price increase may have an impact on the services we offer. prices are indicative only. please check with our team regarding costing before your appointment.

TERMS OF TRADE

Our standard consultation fees are displayed in the Practice waiting area and they are available on request.  Our fees take into account the following factors:  

• Time spent in consultation 

• Complexity of the condition 

• The costs of running a medical practice and 

• Whether you are entitled to funding available from the Government, public agencies, or other sources. 

1. We require payment of our fees immediately after your consultation or services are provided.  Prior to new Patient Enrolment Consultations and in circumstances where a debt is already incurred, payment will be requested prior to consultation.  We can accept part payment only when an Automatic Payment (AP) is in place.    The Practice Bank Account is on the invoice and you can organise APs with your Bank. 

1. If payment is not made on the day, you will be invoiced.   The Invoice will incur a $10 Admin Fee.   If the invoice is paid within 7 Days,  the Admin fee will be reversed and need not be paid. 

Your account will be sent to a debt collection agency if not fully paid within 60 days (unless an AP is in place), and you will incur additional charges from the agency.  We may also: 

• Charge you the cost of recovery of outstanding fees and interest including our legal costs 

• Decline to provide you with further medical services, except in an emergency. 

1. If you wish to cancel an appointment, a minimum of 2 hours’ notice is required.  Failure to attend, or failure to give notice may incur a fee based on the type of appointment booked. 

1. By enrolling at Civic Health – 

You authorise us to: 

• Disclose any information about you for the purpose of instructing other persons including a debt collecting agency to recover any outstanding fees from you, and 

• Send you information about how we may assist you by providing other medical or health services to you, unless you inform us that you do not want this service. 

You acknowledge that: 

• All services may attract a fee, and 

• You remain liable for all fees, cost and disbursements (including Laboratory testing where you are not eligible for funded services in New Zealand) charged by us for the services. 

DEBT COLLECTION POLICY 

We pride ourselves in giving the best possible general medical care available, but in order to do that and to keep our charges at a reasonable level, we would like you to be aware of our policy with regard to non-payment of accounts.   

The Policy is as follows: 

• Payment for a consultation, whether face to face or virtual, is expected on the day of consultation. 

• When payment is not made immediately, accounts must be paid before the end of the calendar month.  If payment is not made by that time, an administration fee of $10 will be added. 

• Credit extending beyond one month must be arranged with the General Business Manager and alternative arrangements made for payment.   

• All accounts extending past the 90 day period, without an arrangement being made, will be referred to a debt collection agency and the costs associated with this will be added to the patients accounts for payment. 

• CIVIC Family Health Care reserves the right to vary this policy as it sees fit. 

If you should have an queries regarding this policy, please do not hesitate to contact the General Business Manager.