OUR FEES

WE endeavour to keep prices as up to date as possible on our website. however, unforeseen price increase may have an impact on the services we offer. prices are indicative only. please check with our team regarding costing before your appointment.

Fees updated - september 2025

TERMS OF TRADE

Civic Family Health Care, known as “the Practice”, agrees to provide medical services to “the patient”, under the terms of this agreement.

1. The Practice is to provide routine medical services, in a timely manner, during usual practice business hours, to the best of their abilities.

2. The Patient will comply with reasonable requests regarding behaviour within the practice. The Patient agrees to treat staff at the Practice in a respectful manner. Any abusive language or aggressive/intimidating behaviour will not be tolerated.

3. When choosing to enrol with the Practice, either as a new patient or a transfer from an existing practice, the Patient may be required to attend an initial New Patient Appointment. This will be decided by the doctor who the Patient will be enrolling with based on previous medical history, medications and any notes the Practice receives from previous practices.

This is a non-negotiable appointment and allows us to meet with the Patient and review any current medications or conditions to ensure the Patient is receiving the correct care and advice.

There will be a cost for this appointment and this will depend on the duration of the appointment required.

If the Patient does not attend this appointment, a charge may be applied to their account for the missed appointment and the Patient will still require a new patient appointment before being able to have any other regular appointments including for medication repeats and reviews, ACC or Off Work Certificates.

4. The Patient will respect the process in regards to payment of fees for services provided. The Practice’s standard consultation fees are displayed in the Practice waiting area information folders, on the website www.civichealth.co.nz and are available on request. The fees take into account the following

factors:

• Time spent in consultation

• Complexity of the condition

• The costs of running a medical practice

• Whether the Patient is entitled to funding available from the Government, public agencies or other sources.

The Practice require payment of fees at the time of consultation or when the services are provided. Prior to a new patient appointment and, in circumstances where a debt is already incurred, payment may be requested prior to consultation. The Practice bank account details are on the invoice and the Patient can organise automatic payments (AP) with their bank.

If payment is not made on the day, the Patient will be invoiced and sent a reminder to pay. Any outstanding invoices will incur a $10 admin fee if not paid by the end of the month. The account will be sent to a debt collection agency if not fully paid within 90 days (unless an AP is in place) and the Patient will incur additional charges from the agency. The Practice will also charge the Patient the cost of recovery of outstanding fees and interest, including any legal costs.

By enrolling at Civic Family Health Care, the Patient authorises the Practice to:

• Disclose any information about the Patient for the purpose of instructing other persons including a debt collecting agency to recover any outstanding fees

The Patient acknowledges that:

• All services may attract a fee

• The Patient remains liable for all fees, costs and disbursements (including laboratory testing where the Patient is not eligible for funded services in New Zealand) charged by the Practice for the services.

5. If the Patient wishes to cancel an appointment, a minimum of two business hours’ notice is required. Failure to attend, or failure to give the correct notice may incur a fee based on the type of appointment booked.

Failure to meet the Terms of Trade as outlined above, may result in a breakdown of relationship between the Practice and the Patient and could result in the withdrawal of services provided by the Practice.