Our Protocol for Repeat Prescriptions

Repeat prescriptions for some medication may be obtained without making an appointment to see your doctor, but this is always at the doctor’s discretion. The final decision on types and amounts of medications supplied on repeat prescription is up to your Doctor, so you may be asked to attend for a consultation before receiving your medication.  

We do not provide repeats if it is 12 months or more since you were last seen or if your medication was changed at your last visit. If you are a new patient or have not previously been given your medication regularly by Civic Family Health Care you must be seen first. Appointments for unrelated issues such as ACC etc do not suffice as a medication review.

Order a Repeat Online

If you order online you will be notified (by email and text) when the medication is ready for pick-up. if you place a phone order, we do not notify you, but you can assume that if you haven't heard from us within 24 hours your medication will be ready.Or Via Telephone

You may request a repeat prescription via telephone 03 578 0199. or you are able to leave us a message on the answerphone which should include:

• Your name, address and contact details.

• The medication you require..

You may also complete a written request using forms available at the reception desk.

Please note that repeat prescriptions are completed by a nurse or doctor only. Receptionists cannot issue prescriptions on behalf of the GP or Practice Nurse.

24 Hour Turnaround Time:

We aim to have your prescription available for collection 24 hours following any request.  

Please note: If your doctor is away, requests for controlled drugs or complicated scripts may not be able to be completed by the relieving GP (locum). You may be required to come in for an appointment to have this medication prescribed and this will be charged as a normal consult fee.

Multiple Medications

If you take three or more regular medications, then you must be seen and reviewed by a GP every time you need new medication, unless you have reached an agreement with your GP, that is documented in your notes; ‘can be reviewed on a six monthly basis or with a nurse.

Prescription Fees

Please allow 24 hours for collection of your prescription.

• PRESCRIPTION - $17.00

• URGENT PRESCRIPTION - $25.00

• FAXED PRESCRIPTION - $20.00